How Can We Help You?

Find your answer in our help center below!

I have a problem!

I have paid, now what?

Our team will be in contact with the contact email AND PayPal email (if paid through PayPal) used upon sign up, if you have not received this email within 12 hours, please contact us with your PayPal email through the form below.

I’m not seeing any changes!

Once you’re all setup, you should see changes within hours and results within days! Keep in mind our service generates real followers through marketing techniques! Do not expect instant followers!

I couldn’t find anywhere on the Outride Social website to login?

Once you sign up you are assigned a specialist who will email you to setup your account with the relevant target audience, carefully monitor your account’s growth, and more!

I want to change my target audience, comments, or DMs!

Great! We would be happy to do this at anytime. Just email your specialist (or any of us at Outride Social through the contact form below) with your Instagram username and the changes you would like made.

Frequently asked questions

Can I use my account while on Outride Social?

Of course! Our service lets you continue to use your account and post regularly. We will bring in the traffic while you focus on your content!

Are the followers real?

They certainly are! We do not provide instant, fake followers. Instead we interact with your target audience, which brings exposure to your page. These people will see your page, and since they are within your target audience, will very likely have a genuine interest. This results in real targeted followers that will engage with your content.

Do you do custom orders?

Yes, absolutely! For large or custom orders, feel free to contact our support team for assistance. We will do our best to work with you on any and all specific services you require.

What are the free extra features for more growth?

In addition to reaching your target audience through following, liking, and unfollowing, we have additional methods to reach your target audience. If you did not indicate your interest in these additional features when you signed up, but now wish to utilize them, simply email us.

Can I set my Instagram account to private?

One of the great differences with Outride Social, is that YES – you can have your account on private and our service will still be effective. We do recommend to keep it public for maximized efficiency, however it is not required at all.

More FAQs

If I cancel, will my followers disappear?

No, they will not! The followers you have gained while using Outride Social are yours! Remember – the followers you have gained are following you because they actively choose to follow your page.

I don’t know my target audience

Your target audience are the kinds of people that would be interested in your page, website, or business. These are the kinds of people that would very likely be interested in what you have to offer. Your specialist would be happy to help setup your target audience with you.

Can I change my username?

You certainly can, however please email us when you do so, to prevent any interruptions in service 🙂

Do I put hashtags on my posts? What else can I do for my Instagram?

Yes! We always encourage leaving a block of popular hashtags as the first comment of your posts. This will give you more likes and engagement.

Here’s a few extra tips:

  1. Post the first comment of every post you make with popular hashtags relating to the subject. In general, the more popular the hashtag (the more existing posts the hashtag has), the more likes and engagement you will receive on your post.
  2. Respond to comments on your posts. This will allow your posts to show up more often in others’ feeds.
  3. Post often. Do not spam, but post as often as you can. The more you post, the more likely each individual each post is to appear in your followers’ feeds. On the flip side, don’t go several weeks without posting, as Instagram will display your post on much less followers’ feeds after you have gone weeks without any posts.

Billing & Subscription

Can I change the PayPal account I pay with?

If you need to change the PayPal account you pay with, please contact us. We will cancel your current package, and then you can resubscribe on the new PayPal account.

How can I change or upgrade my plan

Simply email us with your username and what plan you would like to swap to. Please be aware PayPal and Stripe do not allow us to change payments 72 hours within a scheduled subscription payment.

How can I cancel my subscription?

Here are two very easy ways to do this! You can simply click here to cancel your PayPal account, or email us and we can cancel your payment for you if you paid via Stripe.

Why is my payment suspended??

This has occurred due to insufficient funds or payment method issue in PayPal. Please ensure the funds are available and that there is a correct payment method attached (PayPal). If there is both, please contact PayPal or Stripe as there may be an issue with your PayPal or credit card.

Your service will remain uninterrupted while this is fixed.

Payments and Refunds

If you have a concern about a payment, and require a refund, please email us below, or at sales@outridesocial.com for a quick resolution.

Contact Us Directly

We would be glad to answer any questions you have, if you think a question needs to be added above, contact us!